These Terms & Conditions govern your use of the VetBees website and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About VetBees

VetBees provides veterinary and pet healthcare-related services, including consultations, doorstep pet care services, pet wellness support, and related solutions.

2. Use of Website

By using this website, you agree that:

  • You are at least 18 years old or using the website under parental supervision.
  • You will provide accurate and complete information when contacting or booking services.
  • You will not use the website for unlawful, fraudulent, or harmful activities.
  • You will not attempt to disrupt or damage the website or its services.

3. Appointments & Services

  • Appointment availability is subject to veterinarian schedules and service areas.
  • VetBees reserves the right to reschedule or cancel appointments due to emergencies, operational issues, or unforeseen circumstances.
  • Service timings may vary depending on location and availability.
  • Pet owners are responsible for providing accurate medical and behavioral information about their pets.

4. Medical Disclaimer

  • Information provided on this website is for general informational purposes only and should not be considered a substitute for professional veterinary advice.
  • Diagnosis and treatment decisions are the responsibility of licensed veterinary professionals.
  • In emergency situations, users should immediately contact a veterinary hospital or emergency pet care provider.

5. Payments & Pricing

  • Service pricing may vary based on location, treatment type, consultation requirements, and additional services.
  • Payments must be completed using approved payment methods.
  • VetBees reserves the right to update pricing at any time without prior notice.

6. Cancellation & Refund Policy

  • Users are requested to cancel or reschedule appointments within a reasonable timeframe.
  • Refund eligibility, if applicable, will depend on the type of service booked and cancellation timing.
  • Certain services may be non-refundable once initiated or completed.

7. User Responsibilities

You agree to:

  • Ensure a safe environment during home visits or doorstep consultations.
  • Handle pets responsibly during examinations or treatments.
  • Inform VetBees staff about aggressive behavior, contagious conditions, or special handling requirements.

VetBees reserves the right to refuse service if safety concerns arise.

8. Intellectual Property

All content on this website, including:

  • Text
  • Graphics
  • Logos
  • Images
  • Branding
  • Website design

is the property of VetBees and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, VetBees shall not be held liable for:

  • Indirect or incidental damages
  • Loss arising from delays or service interruptions
  • Outcomes related to pet health conditions beyond reasonable veterinary control
  • Website downtime or technical issues

Users acknowledge that veterinary outcomes may vary depending on medical conditions and circumstances.

10. Third-Party Services & Links

Our website may contain links to third-party websites or services. VetBees is not responsible for:

  • Third-party content
  • Privacy practices
  • External services or transactions

Users access third-party platforms at their own risk.

11. Privacy

Your use of our website is also governed by our Privacy Policy. By using VetBees, you consent to the collection and use of information as described in the Privacy Policy.

12. Changes to Terms

VetBees reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of the website or services shall be subject to the jurisdiction of the courts located in Hyderabad, Telangana.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

VetBees

frequently asked questions

Do you provide 24/7 emergency services ?

Vetbees currently operates across selected areas in Hyderabad with plans to expand further.

Do I need to visit a clinic for treatment?

No, many of our services are provided directly at your doorstep to reduce stress for pets and pet parents.

How does virtual consultation work?

You can connect with our veterinary experts through an online consultation where symptoms, reports, and treatment guidance are discussed remotely.

Can I reschedule or cancel my appointment?

Yes, appointments can be rescheduled or cancelled by informing our team atleast 2 hrs in advance.

Is Vetbees available 24/7?

Yes, all vetbees services are available 24/7.

We're here for your pet

Book an appointment with our experts today

Book appointment